Shopping Guide/shopping guide
About the postage
All products in the Yamagata direct market of Kojima Shoji Co., Ltd.All items include postage, (tax-included)It will be the price display.However, please note that remote islands will be added separately.
About delivery company and time zone designation
All products in the Yamagata direct market of Kojima Shoji Co., Ltd. will be delivered by Yamato Transport. (Excluding some products)
Morning (8:00 a.m. to 12:00 p.m.)
About payment
Payment methods are as follows
1, Bank transfer 2, Postal transfer 3, Credit card 4, C.O.D. 5, convenience store payment, 6, Amazon pay 7, Gpay 8, shop pay
(1) Bank transfer
Mizuho Bank
Normal 1001425
Kojima Shoji Co., Ltd.
Yamagata Silver Ekimae Branch
Normal 0022381
Kojima Shoji Co., Ltd.
About returns and cancellations
About returns
Due to the nature of the product, in principle, we do not accept returns or exchanges.
However, we accept returns and exchanges in the following cases. After arrival of the productWithin 3 dayscontact us. We will inform you about returns and exchanges.
[Returns and Exchange Conditions]
- When there is a significant damage or damage to the product delivered due to an accident during delivery
- If it is different from the application product
<返品・交換条件の例外>
- As for fresh food, there is a possibility that some cargo damage will occur during transportation due to the characteristics of the product. In the case of some damage,Not included in returns and exchangesSo please order in advance.
- We are not responsible for the quality of our products if we receive fresh food that has been designated by the customer on the date of arrival and is delayed due to customer circumstances. It is not included in the subject of returns and exchanges, so please be sure to specify the date and time that can be received.
- If more than 3 days have passed since the arrival of the product.
- If it is returned without prior notice.
- Returns for reasons such as color or shape that the appearance of the product is different from the photo on the page.
[In the case of a defective product, a return that was different from the product you applied for]
Contact us within 3 days after the arrival of the product,"Cash on delivery"Please send it back. The postage at the time of defective article exchange and wrong goods delivery exchange will be borne by our company.
After confirming the arrival of the product, we will send you a replacement immediately. If the replacement is sold out, we will refund it by bank transfer.
[Points to note regarding returns and exchanges]
Please return the returned product in the state that I delivered as much as possible such as a package.
In addition, in order to prevent accidents, please be sure to use ta-q-bin and postal parcels (Yu Pack) and return them by a method where records such as delivery slips remain.
In addition, please be sure to keep the receipt received from the shipping company etc. for one year.
* Please note that we cannot accept returns or exchanges without contact under any circumstances.
About cancellation
For products that accept the delivery designation date, please contact us at least 5 days before the delivery date. Cancellations made more than 5 days in advance are not accepted.
Please contact us as soon as possible after ordering for products that cannot be specified for delivery (products that are shipped at the discretion of the producers, depending on the harvest time, etc.). If it has already been shipped, we will not be able to cancel.
Thank you for your understanding and cooperation.